I felt like a kid again when the staff and I went to Disney this past weekend. The ideal of our staff is to have the magic that Disney possesses. We strive to be that detail oriented, and make it seem like no one is behind the scenes making everything run smoothly.
While I was there, I noticed more about those behind the scenes people that make everything happen. They had very tedious tasks, but if they were not done, then the rest of the park would ultimately run out of sync. Something as trivial as taking out the trash, can seem small but be very important.
Our operation is not as huge as Disney, but we have a lot of similar qualities like customer service. We have the same goals in mind as well; we want to make our guests happy while providing a service to them.
I think we are doing an OK job so far because Jaime got an email from a former employee at a Disney resort and said that she was so impressed with the staff and how professional we were, etc. So now we just strive to keep that magic alive for all of our sessions! :)
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